Financial Matters
Financial Matters | Psychiatrist and Mental Health Clinic That Accepts Commercial Health Insurance
The time, money and energy you devote to your mental health is an investment.
We believe we can help make the returns–which include feeling better, having more satisfying relationships, and enjoying greater success in your personal and professional goals–more than worthwhile. About half of our patients pay for their Pondworks visits out of pocket; the remainder have a portion reimbursed by their insurance company.
If you see a provider who is in-network with your insurance company, our office will submit claims on your behalf. Please visit our Insurance Terminology page for many details about mental health care coverage. We urge you to print out this page when you call your insurance company prior to your first visit to verify your benefits and coverage. Remember to use the phrase, “outpatient behavioral health in an office setting!” This prep work takes time, effort, and courage, just to establish care with a new provider. Trust us: it is not fun to come out of your first visit and learn that we don’t work with your insurance company!
Insurance plans vary widely in terms of
- coverage for behavioral health (occasionally this is different than your benefits for medical coverage, and may even be outsourced to a separate company)
- co-pay or co-insurance amounts
- requirements for meeting a deductible before coverage begins
- requirement for an authorization for coverage for a defined number of visits
Providers and Psychiatrists That Take Insurance
Often times, we get calls asking, “I see that you’re a psychiatrist near me, do you accept (insert insurance plan)?” In general, we do work with:
None of our providers are in-network with the following plans:
What are my options if Pondworks is out of network with my insurance company?
- Don’t panic! Often, patients are still able to see a provider with some financial contribution from their insurance company. Check your insurance benefits for “out of network, mental health.” These benefits vary widely from company to company and can also vary compared to your “in network” benefits. If you choose this option, our office will supply you with a written statement to submit to your insurance company for reimbursement. You are responsible for obtaining authorization, if required.
- For more details about this process, please see How to File an Out of Network Claim
Provider Fee-for-Service Rate Information:
- Pondworks Provider Rates Bernard Kim, MD
- Pondworks Provider Rates Holly Bellah, LMSW
- Pondworks Provider Rates Hyojin Han, PMHNP-BC
- Pondworks Provider Rates Amelia Harding, PA-C
- Pondworks Provider Rates Josh Ingleby, PA-C
- Pondworks Provider Rates Chad Johnson PMHNP-BC
- Pondworks Provider Rates Alexis Lucas, PA-C
- Pondworks Provider Rates Candyce Willis PMHNP-BC
I have insurance and/or billing questions!
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Our administrative staff can be reached at (512) 420-2224 or (512) 371-9555, ext. 4.
Monday – Thursday, 9:00 a.m. – 2:00 p.m.
Friday 9:00 a.m. – 12:00 p.m. - Our office accepts cash, personal checks, Visa, Mastercard, American Express, and Discover.
- You can make an online payment or set up a payment plan through our Patient Portal.
Federal & State “Mental Health Parity” Laws:
Your health insurance plan is required to reimburse your mental health care on parity with your coverage for all other medical care, such as for heart disease, diabetes, or cancer. Contact the Texas Department of Insurance to file a mental health parity complaint.
